Date Posted:2009-07-28 Posted By:Tom Location: Philadelphia, PA
Comments: I bought this tent back in June in anticipation of a climbing trip out to Colorado. Since then, I have used it for everythign from ptiching outside of a car to 20 mile backpacking trips. The rain this summer has been insane, but the Nemo held up better than I could have imagined. I wrote a complete review of this tent, with pictures, on my climbign blog. Check it out if you want some more info on the tent: http://climbwiththecrimps.com/?p=245
Seriously cool tent, great place to shop
Date Posted:2010-07-10 Posted By:Edward Location: Reno, NV United States
Comments: I purchased this tent after reading great reviews about Nemo design and durability and I was not disappointed. I opted for the 3 person Losi instead of the two person for the extra size, since I am 6'1" tall, and wanted the extra space inside in case of foul weather. Another big selling point was the optional pawprint, which is a pad for the inside of the tent that is machine washable and protects the tent floor from dog toenails -- a big plus for me since I travel with two dogs.
I set up the tent at home for a trial run in about 30 minutes, the instructions are very basic, and they are attached to the storage bag so you cannot lose them. There is no 'materials list' included so I was confused about what a few things included in the package were, but a quick call to Nemo's 800 number answered those questions -- and believe it or not when I called a dude answered, he was based in the U.S.A., and he was able to answer my questions with no transfers and no automated number pressing -- very uncommon these days and very cool. The questions I had were: 1) there are velcro straps attached to the underside of the fly that look like they are supposed to be connected to the tent poles, Nemo explained that you don't need to attach them if you are using the mesh tent, they are only used when you want to use the fly alone with the poles and the (sold separately) footprint. 2) one of the short ridge poles had a metal sleeve slid over it, but there are two ridge poles so I initially thought that one was missing. But Nemo explained that this is actually a metal pole repair sleeve, so its not used during setup, and that is why there is only one.
The setup includes enough lightweight aluminum stakes to stake out the 4 tent corners, and each of the two flys. It also includes extra guy wires, which I wasnt able to figure out what they were for (replacements or extra guys) but if they are extra guys you will need to purchase extra stakes. The setup was very sturdy without any extra guys though so I didn't pursue it. The setup also includes a repair kit. There are clever devices attached to the fly so that you can roll back the fly openings and keep the fly doors open for more air. I also liked that the guy wires are all reflective, so you dont trip over them at night.
I arrived at camp at about 11pm, so it was very dark. I was able to setup the tent in about 30 minutes using only my headlamp -- the trial run before leaving helped. I went slow on purpose so I wouldnt miss anything, but after setting this up twice, I don't need to reference the setup instructions anymore and the time has been cut to about 15 minutes. The Jake's feet devices make setup super easy, one person setup is totally possible. I purchased the floorprint, which also attaches to the Jakes feet. Initially, I was a little worried about these devices because I read a review where the writer said he returned the tent after seeing the Jakes feet because he felt that if even a little amount of dirt or debris got into them they wouldnt work. This was not my experience -- the campsite was compacted red clay and so it was very dusty and dirty, some dirt did get into the Jakes feet but the design is so open that it simply fell out with a little shake. And the benefit of these little feet are fantastic, easy snap in of the poles, the tent corners, and the footprint. Very clever.
Tear down the first two times was about 30 min as well, but thats mainly because I clean out the tent completely, and carefully fold everything. If I was in a hurry (i.e. if it was raining) I could tear down in 10 min easily.
My favorite feature is the very light mesh and the fact that you can take off the fly and use just the mesh tent. On night two we decided to remove the fly because a boatload of bugs got caught between the mesh tent and the fly, by taking off the fly they were set free. We left it off and it was really cool to look up at the stars from our sleeping bags. Also, at dusk the mosquitoes got really bad so we sat inside the tent and played cards. At 6'1" I was able to sit up very comfortably anywhere in the tent, including near the sides since the ridge pole design makes the walls almost vertical. There was at least 10 inches of clearance between my head and the tent top so I didn't feel cramped at all. There is a small loop at the tent apex that we were able to hang an electric lantern from -- helpful for the card playing. Also, the light diffusing pockets (there are two) on the included gear caddy did diffuse the light from a headlamp that I stuffed in enough so that reading was comfortable and the light was not too harsh. One of the pockets also fits a water bottle well.
The only thing that I was not super impressed with was the very light weight zippers that they used on the mesh tent. They seem a little flimsy, although I had no troubles opening or closing the tent. I did feel like I had to pull them gently though. But based on all the other positives of this tent, I am OK with handling the zippers with kid gloves, and I suppose the light zippers to help to keep the weight down.
As for Tahoe Mountain Sports, I live in Reno so their store is about an hour away. I initially found these Nemotents on the REI website, but when I went to my local REI here in Reno the kid who helped me (and I mean really he was a kid, maybe 17 years old) told me that the Reno REI is always the last store to get all the new stuff, and they hadn't received any Nemo stuff yet. Since Nemo has been around for something like 8 years, I guess it really takes REI-Reno a long time to get their act together. So I found Tahoe Mountain Sports on the Nemo website, and drove up there. They have a huge selection of Nemo stuff in stock -- they had a losi 3p and the footprint in stock for me to buy. Even though they had paw prints for just about every Nemo tent, they happened to be out of the one for the Losi 3p. They said they would order one and call me when it was in. Yeah right, they'll call. But 3 days later the dude who helped me (Kevin) actually called and said the pawprint arrived, and he would hold it for me for three days til I could make the trip up to get it. Unlike the kid at REI, both Kevin and the manager Dave were knowledgeable about Nemo products, and Dave had actually camped in a Losi before so he could share with me first hand experiences, which was helpful. It was also cool because both guys were actually excited to tell me about Nemo products, you could tell these guys love the outdoors and appreciate quality gear. But here is what sold me on Tahoe Mountain Sports: when I got home and began setting up the tent on my dry run, I noticed that there was a lot (and I mean a lot) of dirt and hay on the bottom of the tent and also some dust in the mesh. I called Dave because I couldn't believe they sold me (what I thought) was a returned tent -- I spent over $400 for the tent and footprint and I think for that kind of money you should get a brand new tent. Dave apologized but stated that what I got was a tent that had been setup as a demo outside their store, but not a return. He said that he had 8 other Losi 3p in stock, and offered to ship one to me free and pay for the return of the one I had, or when the pawprint that I ordered came in he would discount it by 30%. I was mollified by the fact that the tent at least wasnt a return, and told him that I would setup the tent I had (since I was leaving the next morning and didnt have time to wait for shipping or to drive back up there) and as long as nothing appeared missing or broken that I'd take him up on the discounted pawprint. So aside from the dirt and debris, the tent was flawless so I kept it. At this point, let me mention that I was rude and a jerk with Dave on the phone. When I called him back the next morning to tell him I was going to keep the tent I had, I apologized for the way I handled our previous call, and he had the grace to say that he wanted me to be happy, and that he understood why I was upset, and he was just glad that everything was OK. What a great guy. Overall, I'd say that whenever its time to buy some serious quality camping gear, I'm driving back up there.
As long as you return your purchase to us within 30 days of the date shipped and the item(s) is in new condition with tags and any packaging intact, then we will fully refund your purchase price minus the shipping charge. We want you to feel comfortable shopping online. We know it can be tough to judge what color you want or what size you need when shopping online. Don’t worry about colors or sizing, order what you need and feel free to send us back what you don’t want, no questions asked. If you wish to return an item, simply send it back to us at one of the addresses listed below and please include a copy of your sales receipt or include a note with your order number. Any exchanges that were eligible for free shipping originally will be shipped back to you free of charge.
Any items returned after 30 days or in non-sellable condition (no tags and/or packaging) will be subject to the following policy. You will be charged a 15% restocking fee and we will issue you store credit for the balance that will be valid for 1 year.
Any orders or packages that get refused or returned to sender are subject to a 15% restocking fee. In addition, Tahoe Mountain Sports is not responsible for customer errors on shipping addresses. If you make a mistake entering in your shipping address or there is an address correction surcharge from UPS, this charge will be passed on to our customers. There is an $8-$10 charge for issues like this and it is the customer's responsibility to get their address information correct. If you have any questions or concerns about this policy, please give us a call and we will be happy to explain it.
We will not accept returns on climbing gear, food, mounted skis, consignment items, or any products that are identified as used in their product descriptions.
Returns can be shipped via UPS or FEDEX to:
Tahoe Mountain Sports
11200 Donner Pass Road, Unit 5E
Truckee, CA 96161
Toll Free Phone (USA): 866-891-9177
International Phone: 1-530-536-5200