As long as you return your purchase to us within 30 days of the date shipped and the item(s) is in new condition with tags and any packaging intact, then we will fully refund your purchase price minus the shipping charge. We want you to feel comfortable shopping online. We know it can be tough to judge what color you want or what size you need when shopping online. Don’t worry about colors or sizing, order what you need and feel free to send us back what you don’t want, no questions asked. If you wish to return an item, simply send it back to us at one of the addresses listed below and please include a copy of your sales receipt or include a note with your order number. Any exchanges that were eligible for free shipping originally will be shipped back to you free of charge.
Any items returned after 30 days or in non-sellable condition (no tags and/or packaging) will be subject to the following policy. You will be charged a 15% restocking fee and we will issue you store credit for the balance that will be valid for 1 year.
Any orders or packages that get refused or returned to sender are subject to a 15% restocking fee. In addition, Tahoe Mountain Sports is not responsible for customer errors on shipping addresses. If you make a mistake entering in your shipping address or there is an address correction surcharge from UPS, this charge will be passed on to our customers. There is an $8-$10 charge for issues like this and it is the customer's responsibility to get their address information correct. If you have any questions or concerns about this policy, please give us a call and we will be happy to explain it.
We will not accept returns on climbing gear, food, mounted skis, consignment items, or any products that are identified as used in their product descriptions.
Returns can be shipped via UPS or FEDEX to:
Tahoe Mountain Sports
11200 Donner Pass Road, Unit 5E
Truckee, CA 96161
Toll Free Phone (USA): 866-891-9177
International Phone: 1-530-536-5200